Privacy Policy

Information We Collect

When you interact with FlowBitDevNet, we collect information that helps us provide better network support services. This includes data you provide directly and information gathered automatically through your use of our platform.

• Contact details and communication preferences
• Technical specifications and network configuration data
• Payment information processed through secure third-party providers
• Usage patterns and interaction data on our platform
• IP addresses and device information for security purposes

We don't collect unnecessary personal data. Everything we gather serves a specific purpose in delivering our network support services or improving your experience with our educational programs.

How We Use Your Information

Your data helps us provide personalized network support and deliver relevant educational content. We use information strategically to enhance service quality and maintain secure operations.

We never sell your personal information to third parties. Data sharing only occurs with trusted service providers who help us deliver network support services, and they're bound by strict confidentiality agreements.

Data Protection and Security

Protecting your information is fundamental to our operations. We implement comprehensive security measures that meet industry standards and comply with Taiwan's Personal Data Protection Act.

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only
• Secure backup systems with geographic redundancy
• Incident response procedures for any potential security issues

Our technical team continuously monitors security systems and updates protection measures to address emerging threats. We also conduct regular staff training on data protection best practices.

Your Privacy Rights

You maintain significant control over your personal information. Under Taiwan's data protection laws and international standards, you have several important rights regarding your data.

To exercise any of these rights, contact our privacy team directly. We typically respond to requests within 15 business days and provide status updates for complex requests that require additional processing time.

Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal obligations. Different types of data have specific retention periods based on their purpose and regulatory requirements.

• Active account data: Retained while your account remains active
• Support communications: Kept for 3 years after case closure
• Payment records: Maintained for 7 years per Taiwan tax law
• Educational progress data: Stored for 2 years after program completion
• Marketing preferences: Deleted immediately upon opt-out request

When retention periods expire, we securely delete personal information using industry-standard data destruction methods. Some anonymized data may be retained for statistical analysis, but it cannot be linked back to individual users.

International Data Transfers

FlowBitDevNet primarily processes data within Taiwan, but some operations may involve transfers to other countries where our service providers operate. We ensure appropriate safeguards protect your information during any international transfers.

When data moves outside Taiwan, we use standard contractual clauses approved by relevant authorities and verify that receiving countries provide adequate data protection levels. Our cloud infrastructure partners maintain certifications equivalent to international privacy standards.

• All transfers comply with Taiwan's cross-border data transfer regulations
• Service providers sign data processing agreements with strict privacy terms
• We regularly audit international partners' security and privacy practices

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. We're transparent about what information these technologies collect and how they function.

You can control cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may limit some website functionality, but essential features will continue working normally.

Updates to This Policy

Privacy practices evolve as technology advances and regulations change. We review this policy regularly and update it when necessary to reflect current practices or legal requirements.

When significant changes occur, we'll notify you through email or prominent website notices at least 30 days before new terms take effect. Minor updates, like clarifications or formatting improvements, may be made without advance notice.